Shipping & Delivery Policy

1. Our Dropshipping Model

dropt.beer operates on a dropshipping model, which means:

• We partner with trusted suppliers and manufacturers
• Products ship directly from suppliers to you
• We don’t hold physical inventory
• You get products directly from the source, often faster
• We coordinate everything – you only deal with us

2. Shipping Locations

2.1 Domestic Shipping (United States)

We ship to all 50 states, including:

• All continental US states
• Alaska and Hawaii (may incur additional fees)
• US territories (Puerto Rico, Guam, US Virgin Islands – additional fees apply)

2.2 International Shipping

We currently ship to select international locations. Check availability at checkout. International orders may be subject to:

• Import duties and taxes (customer’s responsibility)
• Customs delays
• Extended delivery times

2.3 Locations We Cannot Ship To

We cannot ship to:

• PO Boxes (for certain product types)
• Military APO/FPO addresses (available for select products)
• Countries under US trade embargoes

3. Processing Time

3.1 Order Processing

After you place an order:

• Order Verification: 1-2 business days
• Supplier Notification: Immediate to 24 hours
• Packaging & Preparation: 1-3 business days
• Total Processing: 2-5 business days before shipment

3.2 Peak Seasons

During high-volume periods, processing may take longer:

• Black Friday / Cyber Monday: Up to 7 business days
• Holiday Season (Nov-Dec): Up to 10 business days
• Other Sales Events: Up to 5 business days

4. Shipping Methods & Times

Shipping Method	Delivery Time	Cost	Tracking
Standard Shipping	5-10 business days	FREE on orders $50+ $6.95 under $50	✓ Yes
Expedited Shipping	3-5 business days	$14.95	✓ Yes
Express Shipping	1-3 business days	$24.95	✓ Yes
International Standard	10-25 business days	Calculated at checkout	✓ Yes

Note: Delivery times are estimates and begin after processing is complete. Times do not include processing time.

5. Shipping Costs

5.1 Free Shipping

Enjoy FREE standard shipping on:

• All US orders over $50
• Promotional periods (check homepage for offers)
• Loyalty program members (certain tiers)

5.2 Calculated Shipping

Shipping costs are calculated based on:

• Package weight and dimensions
• Delivery destination
• Selected shipping method
• Supplier location

Final shipping cost shown at checkout before payment.

5.3 Multiple Suppliers

If your order contains products from multiple suppliers:

• Items may ship separately
• You may receive multiple packages on different days
• Shipping is optimized to minimize costs
• You’ll receive tracking for each shipment

6. Order Tracking

6.1 Tracking Information

Once your order ships:

• You’ll receive a shipping confirmation email
• Email includes tracking number(s)
• Track via carrier website (USPS, UPS, FedEx, DHL)
• Check order status in your account dashboard

6.2 Tracking Availability

Tracking updates typically available within:

• Domestic: 24 hours after shipment
• International: 48-72 hours after shipment

6.3 No Tracking Updates?

If tracking hasn’t updated in 3 business days:

• Contact us at support@dropt.beer
• We’ll contact the carrier on your behalf
• We’ll provide updates within 24 hours

7. Delivery

7.1 Delivery Attempts

Carriers typically make 2-3 delivery attempts. If delivery fails:

• Package held at local carrier facility
• You’ll receive delivery attempt notice
• Pick up at carrier location OR reschedule delivery
• Packages held for 7-14 days before return

7.2 Signature Required

Signature required for:

• Orders over $500
• High-value items (jewelry, electronics)
• Customer request (available at checkout)

7.3 Safe Place Delivery

You can request delivery to:

• Front porch/doorstep
• Side door or garage
• Neighbor (with consent)
• Building reception/concierge

Add delivery instructions at checkout or contact us after ordering.

8. Delayed or Missing Shipments

8.1 Delayed Shipments

If your order is delayed beyond estimated delivery:

• Within 3 days of estimate: Tracking should update soon
• 5+ days late: Contact us – we’ll investigate
• 10+ days late: We’ll resend or refund

8.2 Lost Packages

If tracking shows delivered but you didn’t receive it:

1. Check all possible delivery locations (garage, mailbox, neighbors)
2. Wait 48 hours (sometimes marked delivered early)
3. Contact us within 7 days of “delivery”
4. We’ll file carrier claim and resend or refund

8.3 Our Guarantee

If your package is confirmed lost:

• We’ll resend at no cost to you, OR
• Issue full refund (your choice)
• No questions asked

9. International Shipping Details

9.1 Customs & Duties

International customers are responsible for:

• Import duties and taxes
• Customs clearance fees
• VAT (where applicable)

These fees are NOT included in your order total and are collected by your country’s customs office upon delivery.

9.2 Customs Delays

Customs processing can add:

• EU countries: 3-10 business days
• UK: 2-7 business days
• Canada: 2-5 business days
• Australia: 5-10 business days
• Other countries: 5-15 business days

9.3 Customs Documentation

We provide:

• Commercial invoice
• Accurate product descriptions
• HS codes for all items
• Declared value

10. Address Changes

10.1 Before Shipment

To change delivery address before shipment:

• Contact us immediately at support@dropt.beer
• Must be within 24 hours of order placement
• We’ll update if order hasn’t shipped yet

10.2 After Shipment

Once shipped, you can:

• Contact carrier directly with tracking number
• Request package hold at carrier facility
• Redirect to new address (carrier fees may apply)

11. Damaged or Incorrect Items

11.1 Damaged in Transit

If your package arrives damaged:

1. Take photos of package and damaged items
2. Contact us within 48 hours of delivery
3. Email photos to support@dropt.beer
4. We’ll send replacement or issue refund

11.2 Wrong Item Received

If you receive incorrect item(s):

• Contact us within 7 days
• We’ll send correct item at no cost
• We’ll provide prepaid return label for wrong item
• No restocking fees

12. Returns & Exchanges

For our complete return policy, please visit our Refund Policy page.

Quick summary:

• 30-day return window from delivery
• Items must be unused and in original packaging
• Return shipping costs vary by reason
• Refunds processed within 7-10 business days

13. Supplier Quality Standards

All our dropshipping partners must meet:

• Quality: Products inspected before shipment
• Packaging: Secure, professional packaging
• Branding: dropt.beer branding on packaging (where possible)
• Speed: Average processing time under 3 business days
• Communication: Tracking provided for all orders

14. Contact & Support

For shipping questions or issues:

15. Holiday & Peak Season Notice

During peak seasons, expect:

• Extended processing times
• Carrier delays due to high volume
• Limited customer service hours

We recommend ordering early for:

• Christmas: Order by December 10 for guaranteed delivery
• Valentine’s Day: Order by February 7
• Mother’s Day: Order by May 3
• Other holidays: Check homepage for deadlines

16. Force Majeure

We are not liable for shipping delays caused by:

• Natural disasters (hurricanes, floods, earthquakes)
• Carrier strikes or labor disputes
• Pandemics or public health emergencies
• Government restrictions or regulations
• War, terrorism, or civil unrest

In such cases, we’ll communicate delays and work to find solutions.

17. Changes to This Policy

We may update this Shipping Policy to reflect changes in our practices or carrier services. Changes will be posted with an updated “Last Updated” date. Existing orders are fulfilled under the policy in effect at the time of purchase.