Refund Policy

1. General Policy

dropt.beer provides custom digital services including web development, AI development, and marketing. Due to the personalized nature of our work, refunds are handled on a case-by-case basis in accordance with the terms outlined below.

2. Deposits and Initial Payments

2.1 Non-Refundable Deposits

Deposits (typically 50% of project cost) are non-refundable once work has commenced. This includes:

• Project planning and strategy sessions
• Design mockups and wireframes
• Initial development work
• Purchase of third-party tools or licenses

2.2 Before Work Starts

If you cancel before any work begins, deposits may be refunded minus:

• Administrative fees ($100)
• Any third-party costs already incurred
• Time spent in consultation (billed at $150/hour)

3. Project Cancellations

3.1 Client-Initiated Cancellation

If you cancel a project mid-development:

• You receive all work completed up to cancellation date
• You are billed for all hours worked at agreed rates
• Any non-refundable third-party costs are your responsibility
• Unused deposit may be credited against final invoice

3.2 dropt.beer-Initiated Cancellation

If we cancel due to non-payment or breach of terms:

• All payments received are retained
• Outstanding invoices remain due
• We retain all work product

If we cancel for other reasons (capacity, fit, etc.):

• You receive full refund of unused payments
• You receive all completed work

4. Refund Eligibility

4.1 When Refunds MAY Be Granted

Refunds may be considered if:

• We fail to deliver agreed-upon services
• Work does not meet specifications in the contract
• Website has critical bugs that we cannot fix
• We miss agreed deadlines by more than 30 days without justification

4.2 When Refunds Will NOT Be Granted

Refunds will not be issued for:

• Change of mind or business direction
• Dissatisfaction with design (after approval)
• Features not in original scope
• Third-party service issues (hosting, domains, etc.)
• Delays caused by client (late feedback, missing content)
• Work performed according to agreed specifications

5. Refund Process

5.1 How to Request

To request a refund:

1. Email billing@dropt.beer with your request
2. Include: Project name, invoice number, reason for refund
3. Provide supporting documentation

5.2 Review Timeline

• Acknowledgment: Within 2 business days
• Review: Within 10 business days
• Decision: Communicated via email
• Processing: If approved, 7-10 business days

5.3 Refund Method

Refunds are issued to the original payment method:

• Credit Card: 5-10 business days
• ACH Transfer: 7-10 business days
• Wire Transfer: 3-5 business days

6. Service-Specific Terms

6.1 Web Development

• 30-day bug fix warranty after launch
• Refunds considered if site doesn’t meet contracted specifications
• Design revisions as per contract (typically 2-3 rounds)

6.2 AI Development

• Refunds based on performance metrics in contract
• No refunds for AI limitations beyond our control
• Model training costs are non-refundable

6.3 Marketing Services

• Monthly services can be cancelled with 30 days notice
• Ad spend is non-refundable (paid to platforms)
• Strategy/consulting fees non-refundable after delivery

6.4 Consulting/Hourly Work

• Time worked is non-refundable
• Can cancel future hours with 48 hours notice
• Unused retainer hours may be refunded

7. Third-Party Costs

The following are never refundable:

• Domain registrations
• Hosting setup fees
• SSL certificates
• Premium plugins or themes
• Stock photography licenses
• Advertising spend (Google Ads, Facebook Ads)
• Email service costs

8. Satisfaction Guarantee

While we cannot guarantee specific business results, we guarantee:

• Work performed to professional standards
• Delivery of services as contracted
• Responsive communication throughout project
• Resolution of technical issues within our control

9. Dispute Resolution

If you’re unsatisfied with our refund decision:

1. Request escalation to senior management
2. We’ll review within 5 business days
3. Final decision communicated in writing

10. Contact Information

11. Changes to This Policy

We reserve the right to modify this Refund Policy. Changes will be posted with an updated “Last Updated” date. Existing contracts are governed by the policy in effect at the time of signing.